All About Resume
Work Experience
SHOE HAVEN INC | Detroit, MI
Senior Executive - Reporting & Analytics | May 2018 - July 2023
- Optimized SQL-based data cleaning, Excel integration, and Tableau visualization processes, boosting order completion by 25%, reducing cancellations by 30%, and improving fraud detection efficiency by 20%.
- Developed Power BI dashboards to track fraud patterns, boosting real-time decision-making and improving operational efficiency by 20%.
- Leveraged predictive analytics with Python (Pandas, NumPy) to forecast campaign success rates, improving resource allocation and reducing campaign costs by 12%.
- Boosted ROI by 15% and improved operational efficiency by 20% through A/B testing and campaign analysis using Tableau and Looker Studio.
- Implemented ETL pipelines and data governance standards to automate data extraction, transformation, and reporting processes, reducing preparation time by 40% and ensuring consistent reporting.
- Performed detailed SQL and Tableau analysis on customer survey data, uncovering an 81% demand trend which facilitated the successful launch of Pathao Car in Nepal and Pathao Pay in Bangladesh.
- Collaborated with cross-functional teams to implement SQL-based reporting, reducing daily call volume by 33% and web chat inquiries by 18% through analytics-based process improvements.
PATHAO LIMITED | Dhaka, Bangladesh
Senior Executive - Reporting & Analytics | May 2018 -July 2023
- Optimized SQL-based data cleaning, Excel integration, and Tableau visualization processes, boosting order completion by 25%, reducing cancellations by 30%, and improving fraud detection efficiency by 20%.
- Developed Power BI dashboards to track fraud patterns, boosting real-time decision-making and improving operational efficiency by 20%.
- Leveraged predictive analytics with Python (Pandas, NumPy) to forecast campaign success rates, improving resource allocation and reducing campaign costs by 12%.
- Boosted ROI by 15% and improved operational efficiency by 20% through A/B testing and campaign analysis using Tableau and Looker Studio.
- Implemented ETL pipelines and data governance standards to automate data extraction, transformation, and reporting processes, reducing preparation time by 40% and ensuring consistent reporting.
- Performed detailed SQL and Tableau analysis on customer survey data, uncovering an 81% demand trend which facilitated the successful launch of Pathao Car in Nepal and Pathao Pay in Bangladesh.
- Collaborated with cross-functional teams to implement SQL-based reporting, reducing daily call volume by 33% and web chat inquiries by 18% through analytics-based process improvements
Grameenphone Ltd | Dhaka, Bangladesh
Senior Customer Service Specialist | May 2016 - Mar 2018
● Maximized customer satisfaction by 20%, addressing needs with effective solutions.
● Optimized team efficiency by 15%, mentoring agents to enhance service quality.
● Amplified customer retention by 10% through adept issue resolution.
● Minimized escalations by 40%, achieving 99.9% uptime after technical collaboration.Teaching Assistant
Senior Customer Service Specialist | May 2016 - Mar 2018
● Maximized customer satisfaction by 20%, addressing needs with effective solutions.
● Optimized team efficiency by 15%, mentoring agents to enhance service quality.
● Amplified customer retention by 10% through adept issue resolution.
● Minimized escalations by 40%, achieving 99.9% uptime after technical collaboration.
Education
Juranpur Adarsha University College
Higher Secondary Certificate, Science
2012 -2014
Grade: 5.00 [A+]
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